Interactive Resume

I am a sincere, loyal, reliable and dedicated individual who has a great deal of ambition. I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Work Experience

Computer Skills

Education & Certificates

Language Proficiency

Teamwhale

Sept 2020 - Current (Remote)
Quality Control Manager
  • Specialists quality assessment
  • Crafting efficient quality reports and analyses
  • 1 on 1 feedback and team feedbacks
  • Performance management with KPI
  • Coaching and training new members
  • Writing new material articles, guides and templates
  • Improving customer service for the client’s end
Specialist & Customer Excutive Manager
  • Provided customer support service through chat,tickets and via calls
  • Geo locations handled are English, French and Arabic
  • Claim requests resolution
  • Internal second line and billing tasks creation